Remote Monitoring and Management Services from ESI – Safeguarding IT Investments through Remote Oversight

ESI's Remote Monitoring and Management Services offers cost-predictive, configurable services that enhance your IT value through labor-efficient remote oversight, administration and reporting of your IT infrastructure.

We provide proven technology and methodologies to proactively monitor your networks, servers, applications, application infrastructures and unified communications at our ESI Remote Operations Center (eROC) located in Virginia Beach. We also offer management capabilities for all of your infrastructural components.

Core Services
Monitoring	24 x 7 monitoring from our advanced eROC enables ESI to know when there is an IT problem before there is any impact to your business.
Management	ESI engineers employ our robust remote management system to take control of network devices and perform remediation in approximately 75% of incidents.
Reporting	ESI provides reports that detail threats to the performance, security or integrity of your network. Our secure customer portal offers around-the-clock visibility.
Support	ESI's support desk responds and acts on alerts, issues, and customer inquiries regarding any covered components, ensuring timely, pain-free issue resolution.

Additional Services
Patch Management	ESI monitors your network components and ensures that you have the most current software patches from vendor companies.
Asset Reporting	ESI maintains a list of all hardware and software assets, streamlining hardware and software lifecycle management and optimizing your procurement processes.
Security Administration	ESI provides a one-stop-shop for your security needs. We handle web-filtering and maintain all network security components to ensure security in real-time.
Preventative Maintenance	ESI offers preventative maintenance on all enterprise IT components, to ensure that you have optimal performance with no downtime.
Help Desk Support	ESI augments our IT support desk with an end-user help desk that is available for a wide variety of inquiries regarding day-to-day IT support activities.
Storage Management	ESI backs up your critical data automatically to eliminate the potential for human error and ensure that your business data is safeguarded.
Virtualization Administration	ESI delivers a comprehensive management service for your virtualized environments, making sure that you enjoy all of the benefits of virtualization.
Communications Management	ESI maintains oversight of your devices and infrastructure, facilitating the entire device lifecycle including day-to-day moves, adds and changes.