ESI's Remote Monitoring and Management Services offers cost-predictive, configurable services that enhance your IT value through labor-efficient remote oversight, administration and reporting of your IT infrastructure.
We provide proven technology and methodologies to proactively monitor your networks, servers, applications, application infrastructures and unified communications at our ESI Remote Operations Center (eROC) located in Virginia Beach. We also offer management capabilities for all of your infrastructural components.
ESI's highly skilled, certified eROC team bolsters your core IT operations via automated notifications, as well as timely remote problem determination and remediation.
24 x 7 monitoring from our advanced eROC enables ESI to know when there is an IT problem before there is any impact to your business.
ESI engineers employ our robust remote management system to take control of network devices and perform remediation in approximately 75% of incidents.
ESI provides reports that detail threats to the performance, security or integrity of your network. Our secure customer portal offers around-the-clock visibility.
ESI's support desk responds and acts on alerts, issues, and customer inquiries regarding any covered components, ensuring timely, pain-free issue resolution.
ESI monitors your network components and ensures that you have the most current software patches from vendor companies.
ESI maintains a list of all hardware and software assets, streamlining hardware and software lifecycle management and optimizing your procurement processes.
ESI provides a one-stop-shop for your security needs. We handle web-filtering and maintain all network security components to ensure security in real-time.
ESI offers preventative maintenance on all enterprise IT components, to ensure that you have optimal performance with no downtime.
Help Desk Support
ESI augments our IT support desk with an end-user help desk that is available for a wide variety of inquiries regarding day-to-day IT support activities.
ESI backs up your critical data automatically to eliminate the potential for human error and ensure that your business data is safeguarded.
ESI delivers a comprehensive management service for your virtualized environments, making sure that you enjoy all of the benefits of virtualization.
ESI maintains oversight of your devices and infrastructure, facilitating the entire device lifecycle including day-to-day moves, adds and changes.